Category Archives: Power Virtual Agents

Unlock the power of OpenAI’s GPT with No-code AI Builder

As you know, Microsoft’s AI Builder now supports prebuilt Azure OpenAI models, allowing users to [...]

Create personalized experiences for your apps, bots and websites with Azure Personalizer – Part 3

Personalization in customer service is the practice of tailoring interactions with customers to their individual [...]

Give your Power Virtual Agents a voice with Speech and Telephony

When Power Virtual Agents were released, it was ensured that people who are closer to [...]

Power Virtual Agents get the biggest update ever!

I love the idea of Power Virtual Agents and it’s enabling nature of creating the [...]

Integrate your No-Code Power Virtual Agents with Low-Code Bot Framework Composer

Microsoft Build 2020 has been quite interesting; not because it was virtual but because I [...]

Enable your Bot Framework Skills to support multi-tenant Power Virtual Agents

Ever since Power Virtual Agents (PVA) have gone GA in December 2019, we’ve seen significant [...]

Empower your existing Power Virtual Agents with Bot Framework Skills 🤖

Are you addressing your day to day customer service operations using Power Virtual Agents? Do [...]

Power Virtual Agent gets multiple channels support, authentication and entities

On Tuesday’s evening I shut down my machine after completing up all the pre-requisites (i.e. slide deck and just a couple of [...]

Extend Power Virtual Agent with Microsoft Bot Framework

Ever since Microsoft came up with the Power Virtual Agent for Customr Service, it was well [...]

Infuse AI into Power Virtual Agent with No-Code

Last week I gave a talk on how you can extend Dynamics 365 using Bots [...]